🚀 Application Expert Bilingüe

¿Eres un  Application Expert Bilingüe ? Si buscas un gran equipo con un alto nivel técnico, donde se valore la proactividad y las ganas de hacer cosas diferentes. 

¡ESTE ES TU LUGAR!

Somos líderes en soluciones digitales con 25 sedes en los 5 continentes y un equipo de más de 4.500 personas, apoyamos a grandes empresas y administraciones públicas en su proceso de transformación digital end2end, desarrollando y ejecutando los proyectos más innovadores y escalables desde la estrategia hasta la operación.

Todo este crecimiento se basa en el talento y la pasión por la innovación y la mejora continua, siempre a nuestra manera: simplificando lo complejo 🤘

To shape the future of customer care experience, specifically in social media care, we are looking for a passionate Application Specialist with experience working with system configurations and support. You will be part of a product team in customer care, creating value within Confirm&Help. We design and develop customer-facing chatbots on our websites and care solutions for our customer contact channels, including social media. We constantly need to explore new possibilities within these areas. There is a great possibility to have an impact on the technical solution and the effects they will bring.

 Furthermore, you will:

• Work with contact platforms and social media care tools that monitor and respond to customer questions.
• Work with professional software engineering practices & best practices for the entire software development life cycle.
• Monitor and troubleshoot incidents and answer end-user questions.
• Implement configurations to improve and expand our solutions.
• Work with Tests and documentation.
• Translate product strategy and requirements into suitable, maintainable, and scalable solution designs.
• Collaborate closely with product manager and other cross-functional teams, share best practices, and discuss and motivate design solutions. 

As an application specialist at H&M Group, you will embark on a journey that will lead to something new and exciting - we will test, fail, and learn. You are an important player in this transformation and are communicative, flexible, and stress resistant. You have previous experience working in large companies with many stakeholders and have worked with distributed teams.

• Have a bachelor’s degree in computer science, Engineering, or related field.
• 2+ years of experience as an application expert, designing customer service solutions, analysing the requirements, and testing.
• Preferably have exposure to customer care solutions, specifically with social media or other channel interactions. Any experience in customer intent-driven care is considered as advantageous.
• Experience working with any SAAS platform, configuring, troubleshooting, and supporting end users.
• Knowledge of working with REST APIs
• Have a demonstrated history of working according to agile practices with knowledge of Scrum & SAFE. Previous experience as a scrum master or professional scrum master certification is preferable.
• “You build it, and you run it” mindset.
• Have experience working with Jira, ServiceNow etc.